Shipping & Livestock Guarantee
$350 free shipping. $45 flat rate shipping under $350
We offer free Fedex Priority Overnight shipping on all livestock orders over $350. This does not always include arrival by 10:30 AM in some rural areas. We ship livestock orders Monday - Wednesday, (unless other prior arrangements are made). We typically need 24 hours to process your order before shipping. If we are not contacted via email at email@example.com prior to your order being packed, we will assume that you understand our shipping process. We will process and pack your order on the next available shipping day, and email you a copy of your tracking information.
We ship every frag and coral colony in 2-3 mil bags that will have 2 - 3 layers. Each frag or coral colony will be shipped in a large amount of water, and this isn’t cheap. However, we want to make sure your newly acquired livestock arrives in pristine condition.
We ship in 1”-1.5” walled Styrofoam coolers depending on temperature and the size of the order. We use many different packing techniques and materials depending on the types of corals being shipped and the size of the order. Heat or cool packs will be used when needed, depending on the weather the box will incur during delivery.
We offer a live arrival guarantee on all DOA specimens. Meaning – the entire coral needs to be over 50% Dead On Arrival. Any credit on DOA livestock will be issued in the form of a store credit only. No refund will be given under any circumstance. We do not take responsibility for shipping errors or damage on the part of Fedex. We always suggest hold for pick up at a Fedex location when possible. This allows the box of livestock to be held in a climate controlled environment, and spends less time riding around town in a moving vehicle, and is also handled fewer times lessening the risk of damage. We cannot be held accountable for issues we have no control of due to shipping or weather-related issues. However, we don’t want you to be unhappy with any transaction so we do our best to try and rectify most situations if at all possible.
To qualify for our DOA guarantee, you must take delivery and sign for the package on the first delivery attempt — anything else will void the DOA guarantee. You must also email firstname.lastname@example.org within 1 hour of signed delivery with the following information:
*A clear picture of the exact specimen still in the bag
*A clear picture of the exact specimen still mounted on our frag mount outside of the bag
*A picture of any damage that may have occurred to the box during shipping
We will then review the email and picture to determine if the specimen qualifies for a credit.
Please include your order number along with DOA in the subject line of the email.
By submitting your order through our website, you are agreeing to our DOA policy and agree to not file any type of charge back through your credit card company or Paypal.